We are investor Landlords with a goal of working hard to reduce the costs of other Landlords by managing their investment properties while delivering a first-class service.  Take a look at our About Us page for more insight into what we are achieving now and targeting for the future!

We have dedicated areas on our website in the Services pages which provides a great overview for each typical service.  We have tried to be as transparent as possible to help you decide, but if you need any tailored package then please Contact Us and we will try to help.

One of our Core Values is to ensure transparency in all our business relationships.  We believe that the prices should be wholly inclusive and not exclude services which are typically required for all tenancies.  This is one of the things that separates us from other Lettings Agents and Property Management Companies.

Check out Our Fees page for a full breakdown of what we charge.

To minimise the workload on the Landlord, any charges will be made clear to you and automatically deducted by us before we remit the Tenants rent payment to you.  If, for example, there was a large maintenance bill which was not covered by the Rent Charge, we would invoice you separately to pay via a BACS payment method.

Yes, we are! Many Property Management companies are not currently regulated, but we have undergone specialist training to become qualified and eligible for membership with Propertymark Association of Residential Lettings Agents (ARLA). You can view our certificate here.

In addition to this, we hold all client money within a Client Money Protection scheme account.

We are also members of The Property Ombudsman and Trading Standards.

It is difficult to give an estimate on how many people will be interested in your property without first reviewing it ourselves.  We send all our Landlord Clients an information form to fill out about their property.  This then helps us narrow down what the target market is likely to be.  We then factor in other details such as geographical location, time of year, size and condition of the property and also the current position in the market cycle.  It is a very dynamic and unique evaluation.

We are not qualified to value the property itself, but we will determine the estimated rental value that we think your property can achieve in today’s market.

There are plenty of online calculators available which can provide a very broad opinion, but we caution that these should be taken lightly due to the binary nature in which they operate.

The main portals charge extremely steep monthly fees, so to list on them all would have a negative impact on what we charge our Landlord Clients.  We have therefore made the decision based on our experience with letting properties through Zoopla and PrimeLocation that we can maintain an excellent source of tenancy applicants while keeping our fees to a minimum.

As we continue to grow, we will naturally look to provide listings on Rightmove as and when it makes sense to our clients.

If you are paying for one of our services, then it would make sense to take full advantage of having us take care of this for you.  All three of the services above are included in the fixed fee, with only minimal and very specific additional charges where relevant.

You are welcome to use different services, but we cannot take on the liability of any failure the non-affiliated services may create.

We use e-signatures to improve process efficiency for all parties to the agreement.

In general, electronic signatures have been legally recognised in England, Wales and Northern Ireland since 2002 with the Electronic Signatures Regulations.

The Law Commission launched a review in 2018 concluding in September 2019 which reported on the legal validity of electronic signatures and concluded that they are admissible as evidence in court provided they meet certain criteria.

We only use providers who comply with the regulations set out by the eIDAS which ensures that any documents are legally binding, just as if they were signed with ink.

We aim to begin working on your property advert as soon as we have all the necessary information.  The length it will take is usually a few days.

There are over 125 legislation that need to be adhered to before, during and at the end of the tenancy.  It can be very complex to get right even on the simplest types of property.

We have undergone specialist qualifications and are obligated to maintain currency for our ongoing memberships and accreditations.  Regulation of the property industry is set to become more difficult and we will help to ensure you remain compliant and not have to take on a second full-time job with your investment.

If you have recently purchased the property or if there is currently a tenancy in place, we can begin gathering all of the necessary information for marketing, so that when the property becomes available any vacancy is kept to a minimum.

The advert for your property will remain online until the new Tenancy Agreement has been signed.  Once an applicant has sent us the Holding Deposit, we will change the status of the online advert from “To Let” to “Let STC” so that other applicants can see the latest status of your property.  There may be historic information of your property available on the property portals after the marketing has concluded.

We will provide this as part of our standard package, take a look at Our Fees page for further details.  Depending on our availability we may outsource this activity.

Yes, we hold all client money (Tenants or Landlords) within a ring-fenced account which is protected under the Client Money Protect Scheme.

You can see our certificate here.

We protect all deposits with The Deposit Protection Service.

Holding Deposits are typically one weeks’ rent and help us ensure that only serious applicants are selected.  Once the Holding Deposit is cleared, we inform the market by updating the status as “Let-STC” and begin arranging referencing and drawing up contracts.

We – Vesta Lettings – keep the Holding Deposit within our ring-fenced Client Money Account which is also protected with Propertymark ARLA’s Client Money Protection Scheme.

If the Tenant is successful, then the Holding Deposit goes towards the first months’ rent.  If the Tenant fails referencing and the Landlord decides not to proceed then the holding deposit is returned.  If, however, the Tenant(s) decide they no longer want to continue with the application, the holding deposit will be forfeited.

It helps both the Tenant(s) and the Landlord for compliance reasons, by preventing fraud from either party and by ensuring that the deposit is handled correctly. 

There are quite strong penalties for Landlords who fail to process deposits correctly.  And the Tenant(s) can rest assured that their money is sent to a trusted and regulated party with the highest level of protection in place.

Our services ensure that we have a firm record of the condition of your property before, during and after the Tenancy.  If any damages were to be noticed which were over and above the Fair Wear and Tear allowances, we would look to deduct the cost from the Tenancy Deposit by claiming with the Deposit Protection Service.  Because we offer the services required to prove any negligence on the part of the Tenant, it would make sense to us that the Tenant provide this basic warranty to help ensure they treat your property in line with the terms of the agreement you have both entered into.

Our Assured Shorthold Tenancy Agreement has been checked by a legal representative and so customisation isn’t recommended to ensure that the validity remains.  Extra clauses can be added upon request but they may incur a fee.

We use Canopy, who provide credit checks through Experian and link to the Tenants bank feed with Open Banking, to help ensure their past payment history is sound.  Their RentPassport also provides an incentive for the Tenant to pay on time as it positively improves their credit rating with every rent payment, similar to a mortgage payment.

We want to ensure that we find the best-suited tenants for our landlords, one of the simplest and most efficient ways of doing this is to perform a background check. Because we feel transparency is an important part of any relationship, we include all Referencing as standard.  The report generated from this process will be available to the Landlord to help decide on whether or not to go with an Applicant.

We do for all our service offerings except Let Only. Take a look at our Services page to find out more.

We are not currently FCA approved, and as this is a regulated activity, we cannot currently provide this. We are working on making this a benefit to our clients soon.

We have a vetting process for all the contractors on our panel.  This helps ensure that we send only adequately insured, qualified and trustworthy individuals to carry out work in the property.  If you have preferred contractors, we will be happy to use them provided they are adequately insured and accredited. 

Yes, we do. We have been growing our contractor panel to cover larger areas and more properties. Take a look at Our Fees page to see all the services we offer.

This is a core requirement of successful Property Management, as such, we include all three services as standard with our Full Management Service. This provides both the landlord and tenants peace of mind and also goes above the level of service offered by most property management companies as standard.

If you already have a Tenant in place, we can take over the management for you as laid out on Our Fees.  We feel we have covered for most scenarios with our standard packages, but if you are looking for something more bespoke, feel free to Contact Us, and we will try our best to arrange something for you.

Check out our Privacy Policy for details on how your information is securely stored with us and who (if anyone) will be given your details at certain stages of the process.  

Vesta Lettings has been built from the ground up by competent and qualified people.  It is, however, important for you to do your own due diligence on all companies and people you do business with, so we have tried to explain all significant scenarios below and how you are protected to make it easier for you.

The Tenancy Agreement, an Assured Shorthold Tenancy, is between the Landlord and the Tenant, so this will remain in place even if Vesta Lettings Limited ceases trading.  This agreement also turns into a Periodic Tenancy once the fixed term expires, so the AST continues regardless of whom takes on the Property Management activities.

All client money, which is from or for Tenants, Landlords or Contractors are safely stored within our Client Money Account (as explained above).  This ensures that it does not get confused with Vesta Lettings accounts.

The Deposit money is stored with a Government Approved Deposit Protection Scheme, this means that a third party holds this money on behalf of the Tenant and Landlord, so again it is fully protected and separate from Vesta Lettings internal affairs.  We use the Deposit Protection Service for protecting all deposits we receive.